Customers who turn to authorized and independent garages and repairers for work on their cars are loyal to the same service provider, complain about a lack of innovation in different stages of the relationship, and would like personalized services capable of meeting their needs and requirements. This is the picture painted by the Service Customer…
In an increasingly interconnected world, Asia has established itself as an epicenter of growth and innovation, particularly in the automotive and technology sectors. Over the last thirty years, as recent reports and analyses have shown, globalization has led Asian companies to significantly expand their production and global influence. Manufacturing and Technology Sector: The Engine of…
340 million euros in average revenue in 2021 by the top 50 automotive dealership groups in Italy, with an overall market share that could exceed 30% in 2022. Top50 Dealer, Quintegia’s analysis that has been illustrating the performance of automotive dealerships in Italy for over twenty years, reveals this year that Top50 italian dealerconsidering the…
The mobility sector is undergoing significant changes, making it essential to conduct an in-depth analysis of the dealer’s role, their value proposition, and how their services evolve to meet customer needs. The dealer is no longer just an intermediary; they have become a key element in the customer experience. Since 2018, Quintegia has conducted the…
Porsche is the number 1 brand for Italian dealers. This emerged from the twentieth edition of DealerSTAT, the annual study by Quintegia that measures dealer satisfaction in their relationship with car manufacturers. At the top of the ranking, Porsche confirms its position with a rating of 4.05 (on a satisfaction index from 1 to 5,…
