Human resources, training, management systems, AI, innovation, communication the assets aimed at a comprehensive, contemporary and efficient customer experience. The curtain closes on the fourth edition of Service Day, with confirmation that the repair business can increase and evolve by taking into consideration investments and transformations on human resources, training, management systems, AI, innovation, and…
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52 percent of customers would change garages if they had greater guarantees of reliability and quality of service, and 63 percent would be willing to share car and usage data for additional services and benefits. These are some of the findings from the Service Customer Study 2024, the annual study conducted by Quintegia, and presented…
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In the first 9 months of 2024, the electrification process in Italy has progressed hiccupily, with slowdowns and results far from expectations. This is the picture provided by Quintegia’s Italy Progress Index*, which – by systemizing the trends in charging infrastructures, registrations and the electric vehicle fleet – describes a complex situation that has not…
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On October 24th and 25th, at the Centro Congressi Veronafiere, the only Italian 2024 event dedicated to service and offering concrete solutions for all operators. “Generation After-Sale” is the main theme of the 4th edition of Service Day, the Quintegia event, the brainchild of AsConAuto, scheduled for Oct. 24th and 25th at the Centro Congressi…
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fQuintegia, with the support of Findomestic Banca and Nobis Assicurazioni, presented an in-depth study on Law No. 108/2022, titled “La disciplina della distribuzione automobilistica,” at the latest Automotive Dealer Day in Verona. (Available only in Italian) This study, drafted… by Lawyer Marco A. Grilli of the Grilli Law and Tax Firm, offers a detailed analysis…
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