The Quintegia event, born from an idea by AsConAuto, focuses on content and stands as the only dedicated event in Italy capable of capturing the sector and offering concrete tools and solutions to its leaders and operators.
Service Day, scheduled for October 24th and 25th at the Centro Congressi Veronafiere, will be the stage where Quintegia will present the first edition of the study ‘The Evolution of After-Sales for Dealer: Between Business Opportunities and Customer Experience”.
This is an analysis that, for the first time, will provide a comprehensive overview of after-sales, its evolution, and the opportunities for expanding the range of services offered. The aim of the Study is to gather the perspectives of dealer, with particular focus on: business areas (bodywork, tires, accessories and merchandising, used car reconditioning, and customer services), as well as cross-cutting aspects such as people, communication, the impact of electric vehicles, and artificial intelligence.
The Study thus represents an indispensable tool for industry leaders to understand the framework in which to operate and how to tackle change. Having a clear understanding of the assets and opportunities to increase revenue is key to defining the sustainability, in terms of economic growth and human resources, of each individual entity operating in the service industry. This consideration is the foundation on which the new study was developed.
Quintegia confirms the presentation of two additional studies for this year as well, which have now become a consolidated set of essential information to understand the details and facets of the after-sales industry.
The annual DealerSTAT, Quintegia’s study on dealer network satisfaction with manufacturers, will feature an in-depth analysis with a detailed focus on after-sales. The analysis will provide a specific overview of after-sales dynamics, highlighting areas of excellence and those needing improvement.
Those who wish to explore attitudes, needs, and preferences in the realm of after-sales services for customers who turn to dealer and repairers will find all the answers and a precise snapshot of every aspect in the Service Customer Study.
Service Day will be an opportunity to share data and insights, including: the level of digitalization and the independent repairers survey.
The Level of Digitalization is the desk research on the websites and online channels of dealerships, authorized repairers, and independent repairers, created to map which services are provided through digital channels and which platforms are most commonly used.
The perspective of independent repairers and their views on some of the most important issues are contained in the Independent Repairers Survey, which is an extremely detailed and specific mapping.
Estimates for 2023 for the repair industry in Italy indicate a total revenue at the final customer level of over 33 billion euros (including tires and bodywork and excluding warranty interventions), with more than 45,000 operators dedicated to maintenance and repair activities (including bodywork and tires).
