“In each edition, we want to offer industry players the authentic cross-section of the present, and we want to offer vision, services and utilities to face the future and prepare their companies for a new concept of entrepreneurship.“ – reports Luca Montagner, Senior Advisor at Quintegia – ”Innovation, AI, human resources, training and management processes are the keys to developing greater efficiency and, as a result, growth in both economic and professional terms.”

Organization, marketing and digital, customer management, innovative services, training: all aimed at loyalty, efficiency and offering concrete tools to be transferred to the company for entrepreneurial choices to increase turnover and profitability.
On each occasion, industry experts and professionals coming from different backgrounds will take the stage to witness successful paths and strategies, including Mauro Berruto, Coach, Writer and Lecturer; Giulio Salvadori, Director of the Internet of Things and Connected Vehicle Mobility Observatories of the Politecnico di Milano; and Guido Stratta, Leadership and People Management Expert and CEO of the Academy of Kindness.

“AsConAuto is committed to supporting garages in their growth by offering advanced technology solutions and training paths to keep up with regulations and new automotive technologies.” – declares Roberto Scarabel, President of AsConAuto – “Service Day is going in this direction and we want to contribute, taking inspiration from collaboration and dialogue as fundamental concepts for us as well, in building the service of the future because we know that the challenges of the industry do not only concern the sale of cars, but the entire after-sales ecosystem. The payoff of the fourth edition, “Generation After Sales,” is also linked to our willingness to invest in training the young people who will enter our companies, and we will continue on this path, which has already begun with strategic collaborations such as the one with Enaip, and which will be concretized with new projects that will soon see the light of day.”.

OCTOBER 24th
On the first day of work, the focus will be on issues of most interest to dealers and authorized networks.
Among the highlights, opening the proceedings at 9:30 a.m. on Oct. 24 will be the session “Beyond the Boundaries of Service – Scenarios of After-sales Development from a Service Perspective,” during which Quintegia’s study “After-sales Navigator – Present and Future of After-sales for Dealerships” will be presented.
This will be followed at 2.30 p.m. by “Hospitality in After-Sales – Caring for the Customer Experience Online and Offline,” which will be an opportunity both to illustrate Quintegia’s “Service Customer Study,” which analyzes workshop customer behavior, and some practical cases, including activities developed by automakers for the benefit of operators and drivers.
In the afternoon, at 4.30 p.m., space will be given to the new challenge related to electrification with “Service Factor – Impact of Electricity, Business Opportunities and Network Satisfaction.”

OCTOBER 25th
The second day will highlight topics that also affect independent operators.
On Oct. 25th, we start with connectivity and car data management, thanks to the session “Connected Service – Car Data Management and SERMI Certification” and then close the day with the special “Here and Now!” event at 4 p.m., which aims to tell the story of how even volatile and unpredictable situations can be dealt with in the best possible way.

STUDIES TO BE PRESENTED DURING SERVICE DAY
– The evolution of aftersales for dealers, between business opportunities and customer experience
– DealerSTAT
– Service Customer Study
– Level of digitization
– Independent repairer survey